Faveza - Seraphina 3PC Stitch Velvet Dress - FVL- 03

Rs.7,990.00 ~~Rs.13,980.00~~

Size: S

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Your order, delivered within 2 to 5 days.

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Seraphina embodies rich elegance and timeless sophistication. Crafted from premium Velvet, this 3-piece ensemble features a graceful silhouette in a deep plum shade, beautifully enhanced with intricate golden-toned embroidery on the neckline and shirt hem. Delicate embroidered motifs add charm to the luxurious fabric, while the matching velvet trousers and coordinated velvet dupatta, finished with elegant embroidered borders, complete this refined traditional look.

Details:

Article: ZYVELLA
Fabric: Premium Velvet
Bottom: Matching Velvet Trousers
Dupatta: Velvet Dupatta with Decorative Border
Style: Elegant 3-Piece Embroidered Velvet Suit
Model Height: 5'6"

Style Note: Pair it with delicate jewelry, elegant heels and a matching clutch for a graceful, sophisticated look, perfect for winter gatherings, festive celebrations, and evening occasions.

Free & Fast DElivery

7 Days Return & Exchange

24x7 Chat Support

COD Terms & Conditions

All customers are hereby notified that as per the terms and conditions of COD, the courier company will not allow the customer to open the package before payment.

You, as a customer, have the right to return the package only after payment and acknowledgment of the delivery to the courier company.

If you want to return the package you will need to notify us after payment to the courier and then you will need to send us back the package at your own expense for return or exchange.

Please do not force the delivery person from the courier company to open the package before you make the payment as it is against the rules of the COD in Pakistan.

Thank you for your cooperation.

Return & Exchange Policy

1.Quick Summary

📅7-Day Return & Exchange Window
💵PKR 700 Restocking Fee per Dress
🏷️Original Tags & Packaging Required
📦Unused & Unwashed Condition Only
🔄Exchange Subject to Stock Availability
📞Support: 0315-8972398

2.Our Commitment

At BlueFery, customer satisfaction is our top priority. We want you to shop with confidence and ease. Please read our Return & Exchange Policy carefully before making a purchase.

3. Exchange Eligibility

You are eligible for a Return or Exchange if:

Request is made within 7 days of receiving your order
Product is unused and unwashed
Product is in its original packaging
All tags are intact — no tags removed
Product is in its original condition

❌ Returns & Exchanges are NOT accepted if:

Request is made after 7 days of delivery
Product has been washed or used
Tags have been removed
Product is damaged or stained by the customer
Product was purchased on sale or at a discounted price
Items that have been custom stitched or altered

4.Restocking Fee

Request Type	Fee per Dress	Note
Return	PKR 700	Deducted from refund amount
Exchange	PKR 700	Subject to stock availability

⚠️ Please Note: Return shipping charges are the customer's responsibility. The PKR 700 restocking fee applies per dress individually.

5. How to Request a Return or Exchange

1. Con tact Us: WhatsApp us at 0315-8972398 with your order number and reason for return or exchange

2. Send Photos: Share clear photos of the product along with its original packaging via WhatsApp

3. Await Approval: Our team will review your request and respond within 24 hours

4. Ship the Product: Once approved, courier the product back to our address (provided by our team)

5. Refund / Exchange Processed: Once we receive the product, your refund or exchange will be processed within 3–5 working days

6. Refund Process

Refunds will be issued via the original payment method
Cash on Delivery (COD) orders will be refunded via bank transfer
Refund processing takes 3–5 working days after we receive the returned item
Shipping charges are non-refundable
The PKR 700 restocking fee will be deducted from the refund amount

7. Received a Defective or Wrong Product?

If you received the wrong or defective item due to our error:

No restocking fee will be charged — we take full responsibility
Contact us within 48 hours of delivery with clear photos via WhatsApp
We will provide a free replacement or full refund
Return shipping costs will be fully covered by BlueFery

8. Frequently Asked Questions

Q1: Can I exchange without returning — just swap for a different item?

A: Yes! You can request an exchange only. A PKR 700 fee applies and the exchange is subject to stock availability. Contact us on WhatsApp to get started.

Q2: The color looks slightly different from the photos — can I return it?

A: Minor color differences due to screen resolution and photography lighting are expected and are not considered a valid reason for return. However, if the product looks significantly different from the product description, please contact us and we will assist you.

Q3: What happens if I request a return after 7 days?

A: Unfortunately, return and exchange requests made after 7 days of delivery cannot be accepted. We recommend inspecting your order as soon as it arrives.

Q4: Are sale items eligible for return or exchange?

A: No. Items purchased on sale, at a discounted price, or during promotional offers are not eligible for return or exchange.

Q5: How long does the entire return process take?

A: Request approval: 24 hours. Product transit back to us: 2–4 days. Refund or exchange processing: 3–5 working days. Total estimated time: approximately 7–10 working days.

Q6: How will I receive my refund if I paid Cash on Delivery?

A: COD refunds are processed via bank transfer. Please share your bank account details with our team on WhatsApp after your return is approved.

9. Contact & Support

WhatsApp: 0315-8972398 (9am–9pm, Mon–Sat)
Email: blueferyy@gmail.com
Website: bluefery.com

For any questions or concerns, feel free to reach out — we respond within 24 hours!

FAQs By Bluefery

Express Shipping

Orders are processed within 1–2 business days and shipped via Express Delivery. Once your package has been dispatched, you’ll receive a confirmation email with tracking details.

Returns & Exchanges

If you’re not fully satisfied with your purchase, we offer returns for store credit within 10 days of delivery.

We also provide exchanges within 10 days, subject to product availability.

After 10 days from delivery, we are unable to offer returns or exchanges.

Frequently Asked Questions | BlueFery

Everything you need to know about shopping at BlueFery. Can't find your answer? Contact us on WhatsApp — we're happy to help!

1. Ordering & Payment

Q1. How do I place an order on BlueFery?

Simply browse our collections, select your desired product, choose your size or variant, and click "Add to Cart" or "Buy It Now". You can also order directly via WhatsApp at 0315-8972398 — just send us the product name and your delivery address.

Q2. Is Cash on Delivery (COD) available?

✅ Yes! Cash on Delivery is available all over Pakistan.

You pay the courier only when your order arrives at your doorstep — no advance payment required. Simply place your order and we'll handle the rest

Q3. What payment methods do you accept?

We accept the following payment methods:

Cash on Delivery (COD) — available all over Pakistan
Bank Transfer — account details shared on WhatsApp after order
EasyPaisa / JazzCash — contact us on WhatsApp for details
Credit / Debit Card — via secure online checkout

Q4. Can I order via WhatsApp?

Absolutely! You can order directly by messaging us on WhatsApp at 0315-8972398. Share the product name or link, your full address, and your preferred payment method — we'll take care of the rest.

Q5. Do you offer bundle discounts?

Yes! We have exclusive bundle deals — the more you buy, the more you save:

2 Dresses → Rs. 300 Off — use code BUNDLE2
3 Dresses → Rs. 700 Off — use code BUNDLE3
4 Dresses → Rs. 1,000 Off — use code BUNDLE4
5 Dresses → Rs. 1,500 Off — use code BUNDLE5

Simply add your dresses to cart and enter the code at checkout!

Q6. Can I cancel my order after placing it?

You can cancel your order before it has been dispatched. Please contact us immediately on WhatsApp at 0315-8972398 with your order number. Once the order has been shipped, it cannot be cancelled.

2. Shipping & Delivery

Q1. How much are the delivery charges?

Flat Rs. 200 delivery charge on all orders across Pakistan.

The delivery charge is the same regardless of the number of items or your location within Pakistan.

Q2. How long does delivery take?

Estimated delivery times:

Lahore, Karachi, Islamabad, Rawalpindi: 2–3 working days
Other major cities: 3–4 working days
Remote areas: 4–6 working days
Sale / Eid season: 5–7 working days

⚠️ During sale seasons, delivery may take slightly longer due to high order volumes.

Q3. Do you deliver all over Pakistan?

Yes! We deliver to every city, town, and village across Pakistan. Whether you are in Karachi, Lahore, Peshawar, Quetta, Gilgit, or anywhere in between — we've got you covered.

Q4. How can I track my order?

Once your order is dispatched, we will send you a tracking number via WhatsApp. You can use this number on the courier company's website to track your delivery in real time. You can also use the Track Order option on our website.

Q5. Do you offer international shipping?

Currently, we only deliver within Pakistan. International shipping is coming soon — stay tuned to our social media for updates!

Q6. Will I receive a confirmation after placing my order?

Yes! After placing your order, you will receive a confirmation call or SMS from our team. Please ensure your phone number is correct and reachable. The courier will also call you before delivery.

3. Cash on Delivery (COD)

Q1. Can I open the package before paying the courier?

⚠️ No. As per standard COD rules in Pakistan, the courier company does not allow packages to be opened before payment is made.

This is a nationwide policy followed by all courier services — not a BlueFery rule. Please pay the courier first, then inspect your package. If there is any issue, contact us immediately on WhatsApp.

Q2. What if I have an issue with my order after paying COD?

If you find any issue with your order after payment, please take clear photos immediately and contact us on WhatsApp at 0315-8972398 within 48 hours. Our team will review your case and provide a solution as quickly as possible.

Q3. What happens if I miss the courier's delivery attempt?

The courier will typically attempt delivery 2–3 times and will call you before each attempt. If you miss the call, please contact us on WhatsApp at 0315-8972398 so we can coordinate with the courier on your behalf.

4. Products & Quality

Q1. Are your products 100% original?

Absolutely. Every product sold at BlueFery is 100% original and premium quality.

Each item goes through a thorough quality check before it is packed and dispatched to you.

Q2. The product color looks different on screen — is that normal?

Minor color variations can occur due to differences in screen resolution, brightness settings, and photography lighting. We always try to capture the most accurate colors possible. For a better idea of the true color, check the customer review photos on the product page.

Q3. What is the difference between unstitched and ready-to-wear?

Unstitched: You receive the fabric and can have it stitched to your preferred measurements and style by your local tailor.
Ready-to-Wear: The dress is already fully stitched and ready to wear — available in standard sizes.

Q4. Do you restock sold-out items?

Some of our designs are restocked, while others are limited edition. To find out if a specific item will be restocked, please contact us on WhatsApp. You can also follow our social media pages for new arrival announcements.

5. Returns & Exchanges

Q1. What is your return and exchange policy?

You can request a return or exchange within 7 days of receiving your order, provided the item is:

Unused and unwashed
In its original packaging with all tags intact

A PKR 700 restocking fee applies per dress. Please visit our full Return & Exchange Policy page for complete details.

Q2. How do I initiate a return or exchange?

Contact us on WhatsApp at 0315-8972398 with your order number and photos of the product. Our team will guide you through the process within 24 hours.

Q3. Are sale items eligible for return or exchange?

⚠️ No. Items purchased on sale, at a discounted price, or during promotional offers are not eligible for return or exchange.

Q4. I received the wrong or damaged product — what do I do?

If the error is on our end, no restocking fee will be charged and we will cover the return shipping cost.

Please contact us within 48 hours of delivery with clear photos via WhatsApp. We will arrange a free replacement or full refund.

Q5. How will I receive my refund?

Refunds are processed within 3–5 working days after we receive the returned item. COD orders are refunded via bank transfer. Card payments are refunded to the original payment method. Shipping charges are non-refundable.