FAQS
Tel: 0315-8972398
blueferyy@gmail.com
Free standard shipping on all orders in Pakistan
Faisalabad, Pakistan
FAQs General Questions
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Do I need to have an account to shop with you?
No, Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page
How can I place an order?
- --> Shop for the items you want
- --> Add the items to your Shopping Bag
- --> Proceed to checkout
- --> Enter billing and shipping information
- --> Provide payment information
- --> Review and submit your order
I did not receive any sales order summary, what does that mean?
A sales order summary is an auto-generated e-mail / message where we acknowledge the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 2 hours after placing your order, this means that either the system is slow or your information was not right. Don't worry, you can contact us about the query.
How will I view my order details and history?
Please sign in to ‘My Account’ to view your order history OR you can click the link sent in the email/message. Click on the order you wish to view to see the details.
Can I cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it. But still you can contact us through the proper channels given on the website.
Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed. But you can place a new order or contact our team before the dispatch of your parcel
When I place an item to my shopping bag, is the item placed under my reservation?
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.